FAQs Back

a. “Something went wrong please contact your admin” while mapping objects

A. The following steps will help you fix this issue:

  1. Go to Salesforce setup
  2. Search for Remote Site Settings
  3. Delete remote site setting with name ‘MapPlotter_RemoteSite’

The other possible reason for the above error message is that you may have exceeded the Salesforce storage space or your Salesforce edition is Professional or lower.

Check the storage space:

  1. Go to Setup
  2. Enter Company information
  3. In Company information check Salesforce edition

b."Oops! Something went wrong."

A. Please enable the Google Maps JavaScript API from the Google Developer Console.

A. Follow these steps:

  1. Go to the Map Plotter settings tab
  2. Click on ‘Setup Geocoding API’
  3. Enter the free Google API key

Once your Map Plotter licenses are active, you need not enter the Google API key.

A. You can see a detailed report of the geocoded data in the Reports section under the Map Plotter Settings tab. Clicking on the numbers in the Geocoding Status gives you details of the records that were successfully geocoded and the records that failed.

A. To begin with, from the Google console, please ensure that the geocoding API key is enabled. Other reasons could be that the geocoding might not have successfully started or your data might not be plottable. To confirm if the geocoding process has started, check Map Plotter Settings -> Geocoding Status page to check the geocoding status. Moreover, all the mapped address fields should have data.

No, there is no such limit on the number of records that can be geocoded in a day. However, you can set a limit on the number of times in a day can Google maps can be loaded for your org. To do so;

  1. Go to API quotas → “Map Loads” section.
  2. Click on the edit icon for the “Map loads per day” option and Set Daily limit as per your requirement for each API

You might be seeing this for one of the following reasons:

  1. The request is missing an API key.
  2. Billing has not been enabled on your account.
  3. The provided billing method is invalid (for example an expired credit card).
  4. A self-imposed daily limit has been exceeded.
  5. Check your installed version of MP in your org. If it is the old version, upgrade to the latest version of MP from AppExchange.

To enable Google Maps Billing, follow these steps:

  1. Go to https://cloud.google.com/.
  2. Sign in with your credentials.
  3. After you have signed in, click Console.
  4. Click the Select a Project button to select a project

    The Select a project pop up window appears.

  5. Click a project name to open it. The Project’s dashboard appears.

  6. Click Billing on the left hand side.

    The Billing page appears where you can Link a billing account or Manage billing account.

  7. Click the Link a billing account button.

    The Enable billing for project pop up appears.


    The Google Cloud Platform screen appears.

A. If your search exceeds more than 200 records in a region, then clusters are formed and the number of data points in that region can be seen by viewing that cluster.

A. For all objects, the markers are automatically assigned (you cannot change the color), but you can set your own preferences and customize your marker colors using the 'Color Filter' functionality in Map Plotter.

A. Map Plotter allows users to draw their own shapes directly on the map by selecting 'Draw Area' on the map.

A. In addition to Source and Destination, Map Plotter can include up to 8 stops per route.

A. As record owner is a lookup field, it won’t work directly using the filter criteria. However, you can create a formula field and fetch the first name and last name of the record owner and then use the newly created formula field with your filter logic to be able to plot data based on a record owner.

A. Yes, you can access Map Plotter by downloading the Salesforce Mobile app from the iOS App Store or Google Play Store.

To be able to see Map Plotter on Salesforce Mobile App, we need to add the app under the Mobile Navigation category. To do so, please follow the below steps:

  1. Log into Salesforce from your desktop and click on “Setup” available on the top-right corner
  2. In the Quick-search box, enter “Salesforce Navigation”(the first option under “Mobile Administration”) and click on it
  3. From Available tabs section, select “Map Plotter” and “Map Plotter Settings” -> Add it to the Selected tabs section -> Save

  4. Go to your Salesforce Mobile app and you should be able to find the Map Plotter app
Additional suggestions:-
  1. Remove “Free” word from the name of the app, wherever found as we have only one version of the app right now and we do not need an indicator to suggest the difference.
  2. Under the “Google Billing” tab, the “APIs used by map Plotter” section displays 3 categories widely. However, in the background, we are using 4 APIs (2 for places). If we could somehow show a disclaimer that there are 4 APIs in total, it would be great.
  3. When we navigate to the “Google Billing” tab from FAQ and click on FAQ tab again, the page doesn’t redirect.

Send us an email at Mapplotter.Support@extentia.com